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ImEponymous's avatar
7 years ago

Error message "It looks like you do not have access rights" on install -PC

Whenever I try to launch the installer the following message pops up:

"It looks like you do not have access rights to play this game. Please visit the game's website, sign up and try again."

The following thread seems to also be describing the same issues, but I can't find a solution that solves this problem for me.

https://answers.ea.com/t5/Origin-Client-Web-Technical/Game-won-t-install-error-message/td-p/7420349

The only potential issue I can think of is that my region is South Korea, but I can't find a 'supported regions' list anywhere on the Apex or EA websites, which would lead me to believe that the game should be supported globally? The following thread has a group of similarly confused customers based in Asia, one of whom (Talabijones) say they can play on PS4, but (as it is in my case), on PC the game does not even show up in the EA client store, nor on the EA website,

https://answers.ea.com/t5/General-Discussion/Apex-Legends-Region-Restriction/td-p/7419317

When I try to launch the ApexLegendsInstaller.exe, downloaded form the game's official website, I get the error message as shown in the attached file. Any solutions?

Edit: the following solution (resetting and updating Origin) may work for some, but for me, this does not work:

https://answers.ea.com/t5/Technical-Issues/quot-It-looks-like-you-do-not-have-access-rights-to-play-this/m-p/7427386#M2356

Edit 2: User pedobearxslendy sent me this heatmap:

https://istheservicedown.com/problems/apex-legends/map

In this thread:

https://answers.ea.com/t5/Technical-Issues/Apex-Legends-not-installing-You-don-t-have-access-rights-in-the/m-p/7427506#M2393

Shows no Connection to the game from Asia whatsoever; I'm dissapointed that there was no indication of regional availability/unavailability on the website, but perhaps this thread will save someone else in East Asia some time. EDIT: that said, korean is listed as an official language for the game, so... staggered release?

Final edit: workaround is to use a VPN, add to library from the US store and then download. It works perfectly once its in your library, crappy tat that step is even necessary, but hey; the game itself is fun, free and worth the hassle. I hope this thread helps someone, peace!

9 Replies


  • I'm sorry but my Korean is really vey bad. What can I change?

    무엇을 바꾸어야합니까? 한국에 서버가 있습니까?

  • Bumping this topic- Would be great to get some clarity on regional availability/ release dates for Asian countries.

  • gurkhaman's avatar
    gurkhaman
    7 years ago

    Slchld says to use a vpn to change the region to somewhere else for a while and should work smoothly after that..

  • This is simply the most * thing I've seen in a while.

    VPN works... but still... wow.... this is just BS

    EA.. its.... not in Korea

  • I cannot install apex. Says i do not have access rights to install the game. if anyone has a suggestion of how to fix this it would be much appreciated. thanks in advance.