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SiirLagALot's avatar
SiirLagALot
6 years ago

"failed to get token from origin" and origin keeps going offline and online.....

"failed to get token from origin" and origin keeps going offline and online continuously

"failed to get token from origin" appears very frequently, every one or two games.i have to end apex from the task manager. After i do this, origin starts acting strangely, origin becomes laggy and unresponsive.

I get this error for the first problem i have tried the following:

1. reinstalling origin

2 reinstalling windows

3. clearing cache

for the second:

1. tried running it in admin mode 

2. did a compatibility troubleshoot and ran it in compatibility mode

been having this for a month bought the battle pass this season of all and im not able to complete because of this please help! thanks in advance!

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  • SiirLagALot's avatar
    SiirLagALot
    6 years ago
    @EA_Kent I don't have an antivirus and I've disabled windows defender. How do I open a port, I use USB tethering to play
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago
    @SiirLagALot wrote:
    @EA_Kent I don't have an antivirus and I've disabled windows defender. How do I open a port, I use USB tethering to play

    Ports would need to be opened through your router/modem if you're on a local network. Are you connecting via mobile data through tethering? 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @SiirLagALot 

    I see. Unfortunately I don't really think it would be possible to make any configuration changes in that case. Unfortunately using a mobile connection doesn't really allow us to do much more troubleshooting. I understand it may not be possible, but if there's any way to use a local network instead of mobile data I would highly recommend it. 

    /Kent

  • SiirLagALot's avatar
    SiirLagALot
    6 years ago
    @EA_Kent Now there's another problem, the game is now stuttering, without any red symbols on the top right. Started a day ago, I legit wanna give up so badly
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @SiirLagALot 

    Have you tried repairing the game since these stutters started happening? If there's an issue with corrupted data in the game files that could help. 

    If you right-click on Apex Legends in the Origin library you should see a Repair option when the menu comes up. Let me know how it goes when you can. 

    /Kent

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