help
I haven’t logged into my account for a long time, but after logging in this time, I found that my account had been reset to a blank state. I’d like to recover my previous account — what should I do?
Forum Discussion
Thank you for your reply. However, I have realized that this isn't the case for me. My account was stolen.i have already contacted customer support and recovered my account. But the hacker used my account with cheats/hacks, which led to my account being banned.I am currently appealing this decision. Therefore, the account reset might also have been caused by the hacker who stole it.
EA_cuervo
Community Manager
Community ManagerI’m really glad you were able to recover your account and figure out what happened. Hopefully your appeal goes smoothly and things get resolved soon.
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