I have no idea how to prove my innocence.

Hello, I have attempted to contact the TOS team via email three times already. I used the data downloaded from the EA official website, but it still failed to convince the TOS team. After studying the user agreement, I found that apart from the abnormal IP login that was not done by me, I did not violate any rules. My account was banned, and I am unable to retrieve the stats from my most recent match to prove my innocence. However, I do remember my last match—I was using Lifeline on Broken Moon, equipped with a Triple Take at Atmosphere Station. I only got one kill and was eliminated by a second squad. My damage was between 300 and 500. I did not exploit any bugs or use any unfair methods. I am genuinely confused. If the personal data downloaded from the EA website cannot prove my innocence, is there any other way to validate my account?

My stolen account has already had its password changed through customer service, but the game ban cannot be recognized by the TOS team. If possible, I kindly ask for your help in reaching out to the team. I really don’t know what to do. I don’t want to give up on a game that has accompanied me for four or five years; otherwise, I wouldn’t keep seeking help.