Forum Discussion

6 years ago

I recently got hacked, got my account back, but missing my apex coins

A few days ago I couldn't access my account. Yesterday I contacted EA support (case number 53777415) and got control of my account back. When I opened apex I saw what they had done to my account. Pat...

NervousAndPotat

6 years ago

@lastfire77 So sad to hear this happened.

You need to contact EA support ASAP, they see your account's detailed transaction list. I hope support will get your coins back.

https://help.ea.com/en/

lastfire77

6 years ago

I contacted them just before making this post. I was directed by the support staff there to make a post here.

NervousAndPotat
6 years ago
That's a bad way to handle the situation. It is not a bug or something, people here can't do anything about it. Shame on that support guy.
If I was you, I would contact EA Support again and explain the situation that it is not a technical issue. You will probably get to talk with another staff which is better.
Or maybe here Community Managers(like @EA_Atic ) can help you reach the correct person.

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