Issue with Apex Legends voice chat

Hey there,

Are you both seeing this with people on other platforms? 

/Kent

@gfunk_zero 

Got it, thanks! It looks like this is related to an issue the Apex Legends team has been investigating. They've got it posted on the Dev Tracker while they're working on getting it fixed. Hopefully we'll have this sorted out soon. 

Thanks for bearing with us while it's under investigation. 

/Kent

@gfunk_zero 

As far as I know there really isn't a differentiation. The team is looking into the general voice chat issues that a lot of people have been seeing since cross-play went live. 

/Kent 

I also have this audio issue, FYI

@EA_Kent  Has your dev team looked into this issue on the console versions yet? I know from the dev tracker this issue was flagged as resolved. But there seems to be an issue across all platforms: the default "incoming voice chat volume" is very low compared to all other sound effects in the game. 

The worst part of this issue is that there is no separate slider to change this setting when playing on a console; I don't see it when I play on my PS4 or PS5 and my friends on XBOX also don't have the option to tweak it either. But I know PC players have this broken out, separated from the "sound effects" slider. Are there any updates currently being worked on that will be implementing an "Incoming Voice Chat Volume" slider to consoles?

I used to play Apex on my PS4 during Season 1-5, and this didn't seem to be an issue. I stopped playing for a while but started to come back, and it's so bad that I'm here trying to see if anyone on the dev team is aware of this issue. The "incoming voice chat volume" for consoles appears to be merged with the "sound effects" slider. Unfortunately, it feels like the sound effects in the game (shooting, flying, ext.) are set to 100%, but incoming voice chat sounds like it's set to 25%. This is also not a client-side issue regarding headsets; I've tried 3 different headsets, one being a Bose QC25 headset that does not have an audio slider built into them, and nothing seems to fix the issue. It also has the same 1:4 ratio for voice chat to sound effects when using a TV. I tested this by unplugging my headset while my friends talk, and the same effect seems to be occurring. 

I included a screenshot below of the audio settings. The top image is the audio settings for what it looks like on a PS4/PS5; I'm also assuming this looks like on the XBOX side of things. Whereas the picture below is the audio settings on a PC. The noticeable difference between the two images shows that there is a "Voice Chat" subdirectory that PC players have the ability to fine-turn. Again, any update that you can share regarding this issue and an "Incoming Voice Chat Volume" slider in the pipeline for consoles would be wonderful to hear.

All the best,

Justin

I'm attaching the screenshot here because it looks like it became blurry from me pasting it in the chat.