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UncleRuckus1099's avatar
UncleRuckus1099
2 years ago

Missing all Apex Legends progress from on both Xbox and PC

I have been playing Apex Legends on my Xbox account for years and progressed through the game significantly, including unlocking multiple characters and skins. I have linked my Xbox account to my EA account, but when I load Apex Legends I am missing all of my content and restarted from level 1 with none of the content that I had previously unlocked. I loaded my original Xbox account on my Xbox and now see the same missing content and level as my PC being restarted from level 1. I have not gotten any notice to merge my accounts on PC yet, other than linking steam in-game, and I do not know where any of my content from my Xbox account has gone. How do I recover all of this in game progress that I have now lost, so I can continue playing on PC? Any help that you can provide would be greatly appreciated.

2 Replies

  • UncleRuckus1099's avatar
    UncleRuckus1099
    2 years ago

    I believe I have figured out what the issue is. At the beginning of the year someone created an EA account that does not belong to me and linked it to my personal Microsoft Xbox account. I believe these accounts were linked over the period they pushed cross progression. I recently resolved the issue and was able to recover the false account, unlink my Xbox account, and link it to my true EA account. However, I believe the damage is already done with all of my progress already being transferred to the false account. I loaded the initial false account and located all of my missing progress. Does anyone know of any way to transfer this over to my real EA account that is linked or do I just have to play on the false account if I want to keep my progress? 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @UncleRuckus1099, in order for someone to link an EA Account to your Xbox account, they must have access to both accounts at the same time. So I'd suggest that you update your security details in both accounts. 

    As the cross-progression content is stored on the EA Account, we're unable to transfer it over to a different account. 

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