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PingMeVK47Plz's avatar
PingMeVK47Plz
3 years ago

My account has been cleared

Well,Last night, when I logged into Apex through Steam, I was suddenly prompted to register, so I logged into the EA account I had previously bound and had been playing. However, after entering the game, I found that all game data had been cleared, including achievements, skins, and ranks (all data, account is the same as the newly registered one). But I'm sure I haven't logged into the wrong account, the one I play every day. I logged into the game again from the EA app and found that there were still no changes. I hope my account can recover data, please help me.

5 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @PingMeVK47Plz,

    as much as you think that you're logged into the right account, it looks like you might've accidentally logged into the wrong account or linked a different EA account to your steam account. 

    Please check here if your account is linked with the correct accounts and if necessary contact EA Support.

    https://help.ea.com/en/help-home/

  • PingMeVK47Plz's avatar
    PingMeVK47Plz
    3 years ago

    I can be certain that I am not logged into the wrong account, and I have discovered some new clues: in the "deleted" folder of the email I am using, I found several verification code emails and an email showing that I have changed my email address and EA account to [edit: email address removed] . But in reality, I didn't do anything at all. I clicked on the blue link according to the email prompt 'If you never made this change, please change your email address back' and wanted to try changing the email address back, but it showed that the link was not available. I think it may not be a game issue, but my EA account has been hacked? I would like to know how to restore my EA account

    @EA_Pythia 

  • PingMeVK47Plz's avatar
    PingMeVK47Plz
    3 years ago
    @EA_Pythia Thank you very much for your help, but there is still one thing: I tried to contact EA Support as you said. I followed the steps to fill out the form on the webpage, and finally sent an email. The page displayed "WE REVIVED YOU CASE", but I did not find the case I just submitted in the "My case" column. Is this normal? How long can I get help?
  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @PingMeVK47Plz,

    considering you suspect that you've been hacked, I would recommend contacting support through the live chat option - e-mails can take a few days to be processed and an issue like a hack is a more sensitive topic that is best discussed and fixed in a live chat.