Forum Discussion

joseangelgtz's avatar
joseangelgtz
4 years ago
Solved

My account was banned

Ea banned my account and the email says for cheating when i haven't done anything wrong and i feel like ive been wrongfully banned and i hope i can get my account unbanned ASAP.
Choryrth's avatar
Choryrth
3 years ago

My account was hacked and used. I uninstalled Apex legends because of this. I did contact EA but no little help was offered. I recently installed it again and I could manage to enter the game with the account but the account is banned. is there a way for me to get the account back?

I would love to keep my original account but If I have to change new accounts it will be very sad.

Please if EA can help me, it would be much appreciated.

Thank you very much

Regards

Choryrth

OldTreeCreeper's avatar
OldTreeCreeper
Hero+
3 years ago

@Choryrth

I can only offer the same advice as my above post, 

The EA staff who work here on AHQ cannot help directly with account-related issues, such as bans or having been hacked.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

If you feel you have been hacked, the only thing you can do is follow the steps in this article:

https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

FYI it might be as good idea to turn on 2 factor authentication on your account if all goes well. 

https://help.ea.com/en/help/account/ea-login-verification-information/

Best of luck.