My friend can't receive my gift

I sended a gift to my friend in December, but my friend has not received . He also asked your customer service for help, but they always said that ea team will fix this bug, one month later he asked your colleagues for help, they told him that the record cannot be checked for more than a month. Until now he is still looking for your customer service, but he has never got a solution or even a reply. This made me very frustrated. I spent 2500 apex coins and didn't get what we deserved. Then your colleagues suggested to my friend to let the sender come to you, so here I am, I hope it can be resolved.