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MWmiaowu's avatar
MWmiaowu
Rising Newcomer
2 months ago

My game data is gone. Please help me.

My account was wrongfully banned on November 2, 2022, and it was unbanned on August 12, 2025. When I logged into Apex Legends, I found that all my account data was gone. Could you please help me roll back the data to that of November 2, 2022? If the data from that time is too old and no longer saved, please help me restore it to April 2, 2024, when your server was not under attack. I really hope to retrieve this account. Thank you, and I hope you can help me recover the data. Thank you.

1 Reply

  • MWmiaowu​ Two things:

    • Are you signed into the same EA Account? (Apex progress and data is stored on your EA Account)
    • Are you playing on a platform account, (Xbox, Steam, etc.), and still have those accounts linked? (unlinking can cause data loss)

    MWmiaowu wrote:

    My account was wrongfully banned on November 2, 2022

    However, do know that Cross Progression was rolled out to players in October of 2023, which sadly any banned, (or previously banned), accounts were excluded from the Cross Progression merge, (if you were banned prior to Cross Progression hitting your account, then your Apex progress and data wasn't merged).

    > EA Help | Apex Legends™ Cross Progression

    Note: I do not work for EA or for Respawn, (however, you could try contacting EA Support here: EA Help: Official support).