Overlooked account security flaw/Ban support

Hey @Swampski,

If you haven't already done so, you'll need to appeal this with our Terms of Service team so they can take another look through the account and the access to the account. I'm afraid that's not something we're able to do in any capacity on the forums. 

Whether or not someone else may have gained access is taken into consideration, but in the meantime I would also be sure you've gone through these security steps to make sure the account and your computer are secure.

@EA_MakoI appreciate your reply! I ended up attaching screenshots of my EA data and was able to quickly get the matter resolved.

I'm really impressed with the how fast I received help. But this thread wasn't just for me and my situation. I just wanted to put it out there in my own words that there's an obvious security flaw somewhere happening in large numbers. It doesn't seem okay, especially for the stature Apex has. And I know I'm probably not stating anything you don't already know yourself as a community manager 'round these parts, but I'd still like to share my thoughts post this experience.

In scouring forums here, reddit, and steam, there's a crazy amount of compromised account threads. It's kind of insane considering 1. the hackers are using our real money we put on the account and 2. they now have access to other personal information. 3. they continue to get into accounts despite all security measures being taken.
Lots of people state they have 2FA mobile and email setup and the hacker is just voice phishing customer service over and over or opening chats/claims with cs, one person I read up to six times already, to regain access to their accounts. There are tons of threads with similar stories, all with bizarre and long back and forth fights with their hacker and cs despite shielding their accounts and taking every security measure available. I don't think my hacker was too bright thankfully, because they didn't bother to change my email and really lock me out (yet). But I've also read threads of people who got their account back after being hacked and banned, only to have it happen shortly after again despite taking all security measures and even telling cs to make a note to call them for any account changes, which gets overlooked. It sounds unheard of to me on the scale it is happening.

There is nothing we can actually do if we are using all 2fa options, using pw vault programs, shielding the account, etc. when at the end of the day, the hacker can talk with some pushover customer service rep and have everything easily changed with security questions that anyone who gained access to the account in the first place already knows (which is a really stupid setup in the first place). That issue could be fixed with a simple PIN or question the user has to answer that isn't saved on Origin anywhere, like my bank does when I call them as well as my cell service, etc. Idk. The hacking in general, with accounts and in game, feels like a big infestation that isn't getting better.

Another note I feel like is worth throwing out there, I can't be sure but it almost seemed like a decent number of hacked accounts are those that haven't been logged in for several days +

@EA_Mako I really appreciate you taking the time to read what I had to say. That and the assurance does go a long way. I hope Apex continues to make improvements, and I hope you have a great rest of your day!