Community ManagerHi there. We're not able to directly help with bans over the EA Forums. I would recommend you dispute the ban so that our ToS team can investigate your account. Instructions for that can be found in this article. Thank you.
Thank you for the response — I appreciate your time.
I’ve already submitted multiple appeals through the ToS dispute process as outlined in the article you linked. Unfortunately, each time I’ve received the exact same automated response within hours, stating that the decision is final and will not be reversed — with no indication that an actual human reviewed my case.
That’s the reason I came here. I’m not disputing the rules — I fully accept the seriousness of ToS violations. What I’m respectfully asking for is whether it’s possible to have the case manually escalated for a real human review, especially considering I’ve been a loyal player for over five years with no prior violations.
If there’s any way to confirm whether a manual review can be requested, or if a Community Manager can support in escalating the case, I’d be truly grateful.
Thank you again.
Community Manager
