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ZSQdamowang's avatar
ZSQdamowang
Newcomer
2 months ago

Please help me. My APEX game account has been rolled back.

I haven't logged in to the game for a long time. Today when I logged in, I found that my game account might have been rolled back. The heroes I bought are gone, the heirlooms are gone, the hero skins are gone, and my level has regressed. I also logged in from the EA app, but it didn't work. What should I do?

missing content
progress issue
updates

1 Reply

  • Midnight9746's avatar
    Midnight9746
    Hero+
    2 months ago

    ZSQdamowang​ If you last played before October 2023, it may be due to Cross Progression as inactivate accounts, (from what I know of), were excluded from the merge along with any accounts that was banned at any time prior to Cross Progression.