EA_Mako
Community Manager
2 years agoRe: About APEX Account Data Cleared
The account you're posting from now was indeed created within the past few days.
If you've been playing for years, that would be under a different account.
If you've only used a single email, it may be the case that your account's email was changed, then you created a new one with the same email when you tried logging in again recently.
In any of these cases you'll need to contact support to help recover or update the account information, as we cannot make any changes here on the forums. Thanks!