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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: About APEX Account Data Cleared

@dearvivan 

The account you're posting from now was indeed created within the past few days.

If you've been playing for years, that would be under a different account.

If you've only used a single email, it may be the case that your account's email was changed, then you created a new one with the same email when you tried logging in again recently.

In any of these cases you'll need to contact support to help recover or update the account information, as we cannot make any changes here on the forums. Thanks!

2 Replies

  • @EA_Mako Oooooops, My account has been stolen, this bad guy change my email address! Now my account called ZzO-Zz2 ,plz freeze the account.
    I can provide the bills and Original email !!!!
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @dearvivan,

    Please contact support directly as mentioned in my prior two posts, as we cannot make changes to your account here on the forums.