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avrona100's avatar
avrona100
5 years ago

Re: Account Was Falsely Banned for Cheating

@EA_Darko Was the initial automated email I got about the account being banned supposed be the "repsonse"? Because that's what I got soon after I was emailed to confirm my account's username and email. I checked my cases page, and the original case is marked as "fixed", while the second one as "duplicate". So what do I do now?

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @avrona100 if our TOS team has declined your appeal then there is nothing that we can do on AHQ to change this.


    Darko 

  • avrona100's avatar
    avrona100
    5 years ago

    @EA_Darko Well then what am I supposed to do now or elevate the situation. Again this a completely false ban and I wasn't even presented any full reason for it, apart from an automated email.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @avrona100 you can use the steps I shared above to raise a second appeal.


    I am going to lock this thread as there is nothing more that we can do to assist with TOS-related issues on AHQ.


    Darko 

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