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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Re: APEX PARTY ISSUES

Hi @HavocPSI

Is this happening when you're getting invites from people on your friends list, or is it just when someone tries to invite you to squad up after a game? Also, are you playing on Xbox or PC? 

/Kent

10 Replies

  • Same problem, when getting invites and when trying to invite people out of my friends list, PC

  • MarketJunkie's avatar
    MarketJunkie
    6 years ago

    Also while in the game Origin In-Game green but under the lock "this setting is temporalily disabled due to restricted access mode"

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @MarketJunkie wrote:

    Also while in the game Origin In-Game green but under the lock "this setting is temporalily disabled due to restricted access mode"


    Hey @MarketJunkie

    It sounds like there's something that's blocking Origin from connecting to some of its online services. When you have a chance can you try clearing out the Origin cache to see if that makes any difference at all? If there's a problem with the cached data that may fix this. 

    For more info on how to clear out the Cache check out the EA Help website. Let me know how that goes when you can. 

    Thanks!

    /Kent


  • It sounds like there's something that's blocking Origin from connecting to some of its online services


    Like what?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @MarketJunkie wrote:

    It sounds like there's something that's blocking Origin from connecting to some of its online services


    Like what?


    In a lot of cases it's a security software or firewall. Have you tried adding an exception for Origin in any security software you're using to see if that makes a difference at all? 

    /Kent


  • In a lot of cases it's a security software or firewall. Have you tried adding an exception for Origin in any security software you're using to see if that makes a difference at all? 


    I don't have any, windows is just installed, I tried to add an exception in default windows brandmauer, didn't work.

  • @EA_Kent happens only when i get invited by people not in my friend list,ie last match random teammates...
  • Problem solved, I added origin and apex all files in windows brandmauer input output connections

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @THX_NotRan wrote:
    @EA_Kent happens only when i get invited by people not in my friend list,ie last match random teammates...

    @THX_NotRan 

    That's actually an issue that we're aware of and currently tracking. The team is investigating at the moment. In the meantime we've heard that adding someone to your friends list should allow you to send or accept an invite with them. 


    @MarketJunkie wrote:

    Problem solved, I added origin and apex all files in windows brandmauer input output connections


    @MarketJunkie 

    Thanks for letting me know that helped! I'm glad to hear it's working for you now. 👍

    /Kent