Forum Discussion

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
3 years ago

Re: Did not receive apex coins

Hi folks, checking on some of those affected by the delay, it looks like the coins have been going into the accounts over the last couple of hours. If you were affected by this, please check again now.

4 Replies

  • cRn1710's avatar
    cRn1710
    New Adventurer
    3 years ago

    So after downloading the game again via EA-App my purchased coins... are still not there.

    So I opened another (5th or 6th) case with EA support and they said they will forward my case to a 'dedicated team'.

    Oh yeah before I forget. 'Proof of purchase' means: make screenshots of your purchase within the Steam WEBSITE, not the app.

    Screenshots of the Steam app do not count as proof of purchase, only screenshots taken from store.steampowered.com where the whole page, including your taskbar, are visible...

    🤒

  • power_f00l_huma's avatar
    power_f00l_huma
    3 years ago

    @cRn1710Do you know if it is generally not possible to buy apex coins via steam or has it just been efecting some, but not all purchases?