Forum Discussion

Re: EAC error "Please use 32 bit version of the game"

Hmm your missing the diagnostics part of the Dxdiag at the end, are you able to try again but wait for the green load bar at the left bottom side to load?

alright open your firewall and whitelist EAC and Apex.

Some third party Antiviruses have their own firewall but if you rely on Windows defender then use the default windows method.

how to here: https://computing.which.co.uk/hc/en-gb/articles/209752885-Allow-or-block-programs-with-the-Windows-Firewall

This issue will still be raised to staff @BallsackAttak i just need check the relevent areas for a fix on the client side of things. 🙂

12 Replies

  • Hi I find myself confronted with the same problem. The EAC launches then tells me off and to launch hte game with its version 32-bits.

    If I don't click on anything the game launches but then every 2 minutes the game realises the EAC is not running and I'm sent back to the title screen.

    I realized a DxDiag too in case it might help pinpoint the problem. I joined it to this message.

  • Arbitervs117's avatar
    Arbitervs117
    6 years ago
    @Arbitervs117 So I couldn't launch it normally but I managed to by launching origin and then the game as adminsitrator... but demanded of me that I go to the source file in Program fils (x86) > etc.
  • Hmm,

    Okay lets try looking at the Origin Web Helper Service since appears in both Dxd's.

    Press the Win key and type services then hit enter.

    Now scroll down to the service called Origin Web Helper Service.

    Set the startup type to disabled and if its running click the stop button.

    Then after hit apply and run Apex again.

    If this does not resolve it, follow the process again and set the startup type as Automatic and apply.

  • OGShyKat's avatar
    OGShyKat
    6 years ago

    I set it to disable and failed, and then set it back to automatic, but it still didnt work. Hopefully this is fixed soon

  • okay cool, ill forward it and wait.

    Just a reminder its near christmas so it may take some time. 🙂

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Hey, back in the Services App, can you check the startup status for Easy Anti-Cheat, and if it's set to anything but "manual", try toggling it over to "manual. 

  • Slay_J's avatar
    Slay_J
    6 years ago

    I'm having the same problem. I've tried everything you suggested. I'll leave it with my dxdiag if that helps.

  • Mate its been a while do you have a response for us with the bug, i love the game but same as the rest of these guys 32 bit version game bug i launched origin as admin and i verified files many times

  • Every single update that is done to this game I have an issue. Have reinstalled or repaired this game more times than I can count. Done with it. Wish I could get even half of the amount of money back that I put into this. What a shame.