Community ManagerHey @GojialGhul.
Let's take a look and see if we can help out with these crashes you've been seeing. First could you bring up a DxDiag and share it here? You can find more details on how to pull one up over at the EA Help site.
Once you have the file please attach it to this thread. Thanks!
/Kent
Here's the info on my PC
Community ManagerGot it, thanks. Looking at your DxDiag I'm not seeing any display devices at all. I looked up the model of Acer laptop you're using, and it should have an NVIDIA GTX CPU installed. If the PC isn't detecting the video card that might be what's causing the crashes. It might be running on integrated Intel graphics instead of using the GPU.
Have you checked to see if you've got any video drivers installed for the NVIDIA card? For more info on how to download them check out the EA Help site. Let me know if that helps at all.
/Kent
@GojialGhul
I've just checked and someone else had the same issue as you a long time ago, he also left a solution, possibly try that. It's his third post.
https://answers.ea.com/t5/Bug-Reports/Audio-cuts-out-followed-by-game-freeze/td-p/7425415
Why ea staff is not helping about this problem? I cant play and im losing points bcs of this * bug... pls fix this problem!
Hi I am also having this issue with sound then crash.. EA takes my money but wont fix this.. WHY???????????????????????????????????????????????????????????????
Community ManagerHey @doodskieter-GCC,
Have you had the chance to try starting up your PC in a Clean Boot to see if that makes any difference for you? Looking at the DxDiag you attached I noticed some other software crashes happening, and I'm curious if any of those are related to the crashes you're seeing with Apex Legends. If that's the case then a clean boot might help stop the crashes from happening.
You can find more details on how to set up a Clean Boot over at the EA Help website. Once you're able to give it a shot please let me know how it goes. Thanks!
/Kent
Community ManagerIt could actually be an audio driver issue as well. If the audio drivers are crashing that may be a factor. Have you tried reinstalling the audio drivers to see if that makes any difference at all?
You can find more information on how to reinstall or repair them over at the Microsoft Support Website. The section titled Fix your audio drivers on the page I linked has more details. Let me know if that makes any difference at all for you.
Thanks again!
/Kent
I think i cracked the code.. I use to move the folder from hard disk to another disk on my pc.. Where you start the download,pause then copy apex folder across. I think somewhere along the line a file must of gone crazy.. I uninstalled and re installed on steam as fresh install and seems to have done the trick.. So far so good. Maybe it was the issue all along
Hey there.. I uninstalled on origin and fresh install from steam... All good now
Hello. U had crash too? I have only stuttuter/freeze but micro ones... im thinking about reinstal to steam maybe it will fix... that problems comes to me without any reason, any changes in programs, hardware
Community ManagerThanks for letting me know! I'm glad to hear that helped.
Did you also try moving the install folder at some point? Were you able to try a fresh install through Steam to see if that helps in your case as well?
/Kent
Hello thx for anserw🙂
No i didnt move instalation. I was playing ranked like always made diamond 2 with friends and went sleep. Next day morning i was playing so bad and after 1hour i realize im stuttering. 100% no changes, brand new pc builded 2-3weeks ago
Monitor Alienware aw2521HFA 240hz
mb Gigabyte Z490 AORUS ULTRA
PROCESOR CORE i7-10700K 5.00 GHz FC-LGA14A
memory G.SKILL TridentZ RGB F4-3600C16D-16GTZRC (DDR4 4x8GB CL16)
graphic MSI GeForce RTX3080 VENTUS 3X 10G
disk SSD Silicon Power Ace A80 SP512GBP34A80M28 (512 GB ; M.2; PCIe NVMe 3.0 x4)
cooling CPU Cooler Master Masterliquid 360R RGB
box SilentiumPC Armis AR7X EVO TG ARGB
PSU MSI MPG A850GF (850Wat)
Community ManagerI saw a handful of people mentioning recently that these stutters were only happening on the most recent NVIDIA drivers. Can you try rolling back to an earlier driver to see if that makes any difference for you?
Let me know if you're still seeing the same issues happening on a previous driver. Thanks!
/Kent
I can send you a video of my gameplay to see exactly what happens.. It makes me sick to my stomach
send me a email link or address so I can send the video only since Season 8 its done this
Community Manager
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