Forum Discussion

XHelperZ's avatar
XHelperZ
Hero+
3 years ago

Re: i got false banned (never cheated in my life)

@gudfwey 

It's possible that they've forgotten to add in a reason, which could very rarely happen. (Or it's a special ban, though I wouldn't know)

I'd recommend contacting the TOS team to ask for more information about your ban. (e.c Exact Reason, Certain phrases or behaviour that would indicate this)

They should be able to provide this information, though as far I'm aware, they don't have to tell you it.

6 Replies

  • gudfwey's avatar
    gudfwey
    3 years ago
    @XHelperZ why not though, as a customer and user of their product and a player who supports them financially i should know abt it. again i didnt say anything that day or week, hell i never talk in chats often.
  • XHelperZ's avatar
    XHelperZ
    Hero+
    3 years ago

    @gudfwey 

    Well it could depend on anything, though in this case I think it's likely for them to release information to you regarding your ban.

    Just try opening a new ticket (Unless they've told you not to submit any further tickets about the same problem) and ask for more information about your ban.

  • dltmdals3568's avatar
    dltmdals3568
    Seasoned Traveler
    3 years ago
    @gudfwey My current account has been suspended the same way and I have written 29 cases.

    They are always responding to me that the investigation is over.

    I have submitted everything I can as evidence, including my account's access history, usage programs, and game footage, but they are only repeating that the investigation is over.
  • gudfwey's avatar
    gudfwey
    3 years ago
    @Kor_Envyyy they always do this that it had become frequent, cant believe some people at ea, they think we do this cuz we have nothing better to do