Community ManagerHey @BradyAstra,
Are you just filling out the webform as described here?
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
The email option should be available further down the page if you've gone through those steps. Is this what you're seeing?
I don't have a case open because I can't figure out how to open a case on my ban.
Community ManagerYou should be able to follow the steps in the link below to open a case.
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Once you've completed the first two steps there, you should see a page similar to the image I posted earlier. Is that where you're at?
I sign into my EA account but I can never find the email section like it just doesn't exist. I don't think I'm slow I seriously just cannot figure this out.
Community ManagerThis when i click the link
Community ManagerThanks @BradyAstra! It seems that's just having you go through a couple additional steps, sorry for the confusion.
Are you able to just click the Show All Topics option? You may need to click it a couple times, but one of those topics should be:
I want to dispute my ban or suspension
If you select that option, you should see this version of the page.
Can you check that to see if you're able to get through to the email option that way?
when i clicked i want to dispute my ban or suspension this happened
Community ManagerI'm not seeing that same behavior on this end. Can you try clearing the cache and cookies in your web browser or just using a different web browser?
For Chrome you can follow these steps: https://support.google.com/accounts/answer/32050/clear-cache-amp-cookies-android
If you prefer you can also speak with an advisor over Twitter or Facebook instead.
clearing my cookies helped. hopefully i get the bogus ban turned around.
Community Manager
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