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Asmodeus566's avatar
Asmodeus566
Hero+
3 years ago

Re: My APEX Legends account got banned for no reason

@thrillercombo 

Like I said before we can not provide any assistance here on the forum. 

I do not know why this has happened to you but using an untrusted source to access your account may have been the problem but that is on you as protecting your account is your responsibility. 

Your only option to dispute the Ban is with the ToS and if they have sent you info regarding that all investigative options have been performed and that the action on your account is final then I do not think you have any other choice than to accept that. 

No amount of posting here about that will alter the ToS decision are garner you a different outcome. 

4 Replies

  • thrillercombo's avatar
    thrillercombo
    3 years ago
    @Asmodeus566 Then I feel, this forum is useless for people who really need help, I'm here to solve a problem, but in this forum, I can't get a solution.
  • EA_rephii's avatar
    EA_rephii
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    3 years ago

    Hey @thrillercombo,

    I am sorry to hear that our ToS team has not given you a positive response on your case. Unfortunately we don't work on account issues such as ToS cases here on the forums. We help players with game issues, bugs or chat about the games we publish, but we cannot help with any account related cases. 

    If you have tried multiple times with our ToS team the investigation has been performed multiple times, and they have not found any evidence that your sanction was unjustified. I am utterly sorry that I don't have any better news for you, but there is nothing we can help you with via the forums.

    If you have still anything you would like to ask us, let us know.

    -rephii

  • thrillercombo's avatar
    thrillercombo
    3 years ago
    @EA_rephii I need a survey result. I have recharged more than 2,000 dollars in APEX legend. If it is just a sentence, it does not convince me. I spent time and money to support you, but you banned my account, and I can't accept it without evidence!
  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    3 years ago

    @thrillercombo 

    as @EA_rephii and I have Clearly Explained to you. No one here on the Forum can help you with your issue, no amount of posting about it here in the forum will help you in any way.

    Please understand that is handled solely by the ToS team and no one here on the Forum is a part of that team.

    I understand the frustration that you have but our hands are tied here.