Forum Discussion

ninchua's avatar
ninchua
Rising Novice
2 years ago

Re: My Apex Legends account was banned for easyanticheat crashes

Hi @EA_Mako ,

do you think also posting here trying to report that the actual analisys is creating false positives is useless?

Here are some of the screen I received (actually not directly mine, but from people who had the same error and did not do the fault of not rebooting their pc)

7 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @ninchua,

    Looking at potential false positives would be part of the process when the Terms of Service team reviews an appeal. That's not something that can be done via the forums I'm afraid.
  • ninchua's avatar
    ninchua
    Rising Novice
    2 years ago

    Hi @EA_Mako ,

    that is true, but thanks to the forum it is possible to realize that there is a problem on anticheat and that this affects more people.
    Then, if even then it is a completely useless thing then I will stop here and thank you for your answers so far.

    Regards

    ninchua

  • Ghassiz's avatar
    Ghassiz
    Seasoned Newcomer
    2 years ago

    Hi @ninchua , any news on this? I am having the same exact situation. my appeals get declined over and over again. Now they stated I should not expect further responds on my cases.

  • ninchua's avatar
    ninchua
    Rising Novice
    2 years ago

    Hi @Ghassiz ,

    the only new thing is that they sent me this (attachment) and no more answers.

    I mean they checked I sent more than one email and they answered they're working on it, meanwhile they declined all of it without any answer at all.

    Still banned and still not knowing why.

  • Ghassiz's avatar
    Ghassiz
    Seasoned Newcomer
    2 years ago

    Hi @ninchua did you contact them directly via email or have you filed a dispute on this? Last respond I got to not expect further responds at all on my cases. 

  • ninchua's avatar
    ninchua
    Rising Novice
    2 years ago

    Hi @Ghassiz ,

    I go through my-ban-history and click on dispute then there's a suggest section in which it is written to send an email. Then a form with few info, then the form with subject and description, send, that's it.

  • ninchua's avatar
    ninchua
    Rising Novice
    12 months ago

    Useless update: still not cheating, still banned and still trying with emails.

    The funny thing is that I am playing with the same pc, same configuration, same software (no format or else), different account.

    The only difference is that if the EAC crashes for some reason, thing that is happening less than before, now I reboot instantly.