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Community Manager

Re: retuned after a few years to play with my friends but suddently banned?

Not all bans will show up in your ban history.

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

GhostGear
4 years ago
@EA_Barry hello and thank you for your reply, is there anywhere I can write a formal email to, or do I have to wait the possible 30 days mentioned in the post, I just want this to go as smoothly as possible and I feel like I won't really get a fair chance otherwise, I have spent a fair bit of time and money on the game as well back when I played it with my friends. I have been through a similar scenario with support before on another game and even though I had evidence of my account being taken nothing was done to recover it. I'm sorry for the long message but I'm in a bit of distress as of now.