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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Re: RIDICULOUS SERVER ISSUES - ea DO SOMETHING

@aasifmohammed_ 

I'm not blaming you or other players. It's very possible this is due to an issue with your ISP in that region. If we discover any issues with our own servers, we'll make an announcement.

@SCidER7 

Unfortunately, I'm out of suggestions. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

6 Replies

  • Code-_-Leaf-_-00's avatar
    Code-_-Leaf-_-00
    Rising Hotshot
    5 years ago
    @EA_Aljo I tried all of the trouble shooting steps ea Kent told me and I don't have problems with non ea games . If the issue was with my isp then other games wouldn't run fine . If you blame the isp my reply to you is that players using multiple isps are facing code net error from the same time since the ring fury update . The game is unplayable for us and nobody wants to fix this issue. There is clearly a problem of connection with ea servers. When a streamer faces this issue then it's fixed in hours but we have been facing this problem since 2 weeks now and cannot play the game. EA dosent update why it's not getting fixed .
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @codeleaf00 

    The code net issue is being investigated, but since this can be caused by general connection issues, we also need to go through troubleshooting.

  • SCidER7's avatar
    SCidER7
    5 years ago
    @EA_Aljo we are loosing another game season cause of failed apex updates. to tell u the truth i have no mood going into more appeals and experiment with possible solutions that wont work. r we gonna get any free levels to the battle pass in case we manage somehow to finish it or its a waste of time ?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @SCidER7 

    I don't have any details on that. If it happens, you should see an announcement on our official channels.

  • SCidER7's avatar
    SCidER7
    5 years ago

    so

    a month has passed since my initial post

    game has still issues. most common issues are the huge spike lags, fps drop and getting my teammates disconnected so i always land solo

    game experience has gone from bad to worst.

    i still have NO update on my issues. in 10 games only 2 are playable.

    is EA going to make an announcement about these issues? are we gonna get refunded / or lvl rewarded for the battle pass?

    is anyone going to answer me and tell me what to do?

  • GRnoobsClub's avatar
    GRnoobsClub
    5 years ago

    This game is in self-destruction nobody makes something to fix these issues. Servers are literally ridiculous. And they said pkease restart ps4, please restart router, maybe yoyr internet connection has problem. That's unbelievable really, they don't admit that game is full of bugs and problems and they make nothing for that, only new events.