Re: Stuck on loading screen, Apex legends wont load. PS4

Tried everything. From resetting my ip to reinstalling the game, nothing worked. Friend of mine has the same game. When are you fixing this? 

@Jay_samba 

Try setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4)

Let me know if that gets you in.

Hi Blueberry,

I also tried that, also didn't work. I even went to a friends house to see if the network somehow causes problems, but still stuck on the loading screen.

Any other ideas?

Cheers

@Jay_samba 

Try restoring the license of the game on your account.

How to restore a license on PS4

https://manuals.playstation.net/document//en/ps4/settings/license.html

i have the same problem. game doesnt even shows the respwan animation . just the screen whit apex poster.

i though i fixed whit reset license and use google dns  but nope. pls fix this. even removed the game and reinstall it.

I'm having the exact same issues. Doesn't even start to load. Just the very first screen it sits on.

@scaryashell 

Are you able to connect if you reboot the network and change the data center? The option to change the data center should show up after a couple minutes.

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

Port Forwarding

https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

I'm not even making it to the loading screen. I get stuck on the very first screen. No load symbol. Just the image of wraith in the front and bloodhound on the left. It could take 10+ mins to eventually go to the respawn page if it even does. One thing I've found that usually works is to do a full restart on my PS4. I've restarted my network and also deleted and reinstalled the game itself. Not sure what else there is to do. I guess I can try to switch regions once I get into the game next time.

still not working

Not working for me either 

Installed today on ps4. Won't load past title screen. No animations or options. Just title screen. 

@moojj 

Do you have the game installed on an external hard drive and is there anything plugged into the USB slot other than a controller wire?

Did you attempt all the steps previously mentioned in this thread?

Here is the list of things I have done:

Rebuilt ps4 database

Uninstalled and reinstalled

Changed dns settings to google

Tested network

Unplugged astro usb and razer controller usb

Hard reset

Entered ALL of the playstation and apex legends ports on my router

Restored licenses on ps4

Apex Legends is the only game that has this problem, of not getting out of the very first apex page, the poster, with wraith, wattson and octane. It just won't get past it. Starting this game can take nearly 30 mins of closing app and reopening. Apex legends is up to date and saved to PS4 internal harddrive. 

I am wondering if anyone else is having this problem? Its a nightmare for when I am streaming.

@diablodaymo 

Let me know of the following:

• Are you not able to connect on both a WiFi and wired connection with your PS4?
• Are you able to login to the game under a different PSN ID?
• Have you tried all connectivity steps here?
• Were there any new games or apps downloaded onto your system just prior to this happening? (Ex: EA Access)
• Are you able to connect after you visit Help.EA.com, log out (if logged in), and sign in using your PSN credentials so it pings our servers?

I’ve had it for idk how long. EA support is no help at all

@GhostFacekilla05 

Have you tried changing the DNS on your PS4?

There were others on PS4 getting stuck at the loading screen for Madden 20 and were able to solve it by switching the DNS. Here's the post.

So I have huge problem I’m level 100 in Apex and I can’t play ranked I play on ps4 and I have huge connection issues. I can’t play with friends unless they join me. Trying to play ranked is a nightmare hell just trying to get into the game is a nightmare please if anyone knows any quick fixes please reply 

I have the same problem. Not only that but crazy FPS drop and textures that don’t load in. My PS4 Pro runs the game worse than my friends regular ps4

@GhostFacekilla05 

Do you see the same results if you play on a wired connection?

@GhostFacekilla05 

Try reinstalling the game on the internal drive and if your PS4 is close to being full on space it helps to clear up space. If textures are having trouble loading that can be traced back to data not transmitting back and forth fast enough or packet loss. Run a UO Trace from the link below (has to be done on a PC/laptop) to see how your connection is reaching our servers. 

Check the following in your router's admin panel:

• Is IPv6 enabled?
• Is there a router firmware update?
• Do you have QoS enabled where gaming is prioritized?
• Open up ports for Apex Legends: https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

Connection Troubleshooting

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/