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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Unable to connect to EA servers Xbox Series S

@GT-512 

Since you can connect just fine on a totally different connection, this either has to do with your ISP, equipment or home network. Try the following:

  • Check your router for a firmware update.
  • In your router settings, enable UPnP
  • In your router settings, make sure your NAT is either Open or Moderate

You can also try using alternate DNS settings. 

 

  • From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings).
  • Enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220".
  • If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

 

Let me know if this helps or not. Thank you!

 

8 Replies

  • Georgo10CZ's avatar
    Georgo10CZ
    3 years ago

    All right, I faced the same issue. I was not able to proceed thru initial login, with "Data Center: .. 0" or "Data Center: ... 403" on the bottom and message "Unable to connect to EA Servers"

    I tried everything - restart modem, console, reinstall game, use wired/wireless, mobile hotspot, damn everything you can imagine.

    But then I found this video: https://www.youtube.com/watch?v=8g7YqRBtXxA

    Long story short, I live in Czech Republic and I have my Xbox Series S console set to Czech Language - at that seems to be issue for game Apex: Legends. After I changed language to English a started game, everything started.

    Well, I believe that is something developers are able to address, right? 🙂 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Georgo10CZ 

    Thanks for the update! I'm really glad to hear you're able to connect again. I'll make sure these details get passed on to the team. Good luck and have fun!

  • GT-512's avatar
    GT-512
    3 years ago
    @EA_Aljo Nothing works i tried changing the dns and like i said it works for a couple of games then back to not working is there an ip ban on me or something like that ? I checked my ban history and nothing is there
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @GT-512 

    We don't give out IP bans so that wouldn't be the case. Unfortunately, I'm out of ideas. In past cases, it's been an ISP/equipment issue when you can connect on a different network. An advisor may have other suggestions though. Try opening a case here to get in touch with one. Thanks!

  • vosi109's avatar
    vosi109
    3 years ago

    Díky moc! Měl jsem stejný problém, přehození jazyka konzole  na angličtinu pomohlo👍

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    3 years ago

    @vosi109 

    Welcome to the forum. 

    Thanks for your post but please understand that this is the English speaking forum please post here in English so that we can better understand and assist you.

  • 71ho31lh2j1j's avatar
    71ho31lh2j1j
    3 years ago

    Omg cant believe it worked thanks a lot for the video iam also frow czech and the game is working now

  • ny3ix's avatar
    ny3ix
    3 years ago

    I'm from Czech Republic and had the same problem which was solved by changing Xbox language to English (wouldn't even think about it as a solution without this thread). Seems it's been a while and this localization problem is still not solved from the side of EA. 😞