Really disappointed with EA's customer care
Bằng tất cả sự tôn trọng, tôi không ngờ một công ty phát hành game nổi tiếng như EA lại chăm sóc khách hàng kém như vậy. Tất cả những gì tôi nhận được chỉ là được coi như quả bóng bị chuyền hết cho người này đến người khác và mọi việc không có một chút tiến triển nào. Mọi sự hướng dẫn để nói chuyện trực tiếp với ai đó thì nhận được trang không có chỗ nào có thể chat được.
Tôi đã không đăng nhập vào tựa game Apex trong khoảng 1 năm từ năm 2023 và sau khi vào game thông qua steam thì được thông báo là phải có tài khoảng EA mới đăng nhập được vào game. Khi sử dụng gmail để đăng nhập vào tài khoản EA thì được thông báo là tài khoản không tồn tại. Tôi đăng ký một tài khoản mới bằng chính email đó và liên kết với tài khoản steam thì mọi thứ đều bị reset. Tất cả vật phẩm trong game đã biến mất. Vậy là tất cả mọi khoản đầu tư vào game đã thành không khí. Và khi tôi tìm kiếm sự giúp đỡ từ nhà phát hành thì đây là tất cả những gì tôi nhận được. Thật sự là thất vọng.
Translation using Google translate:
With all due respect, I didn't expect a famous game publishing company like EA to have such poor customer care. All I got was to be treated like a ball being passed from person to person and things didn't make any progress. Any instructions to talk to someone directly result in a page with no place to chat.
I haven't logged into the game Apex for about a year since 2023 and after entering the game through steam I was informed that I must have an EA account to log into the game. When using gmail to log in to my EA account, I am informed that the account does not exist. I signed up for a new account using the same email and linked it to my steam account and everything was reset. All in-game items have disappeared. So all investments in the game have come to nothing. And when I sought help from the publisher, this is all I got. Really disappointing
Hey @f5reset,
Sorry to hear you're having some trouble with the account and that this was missed. While we do try to catch what issues we can on the boards, we aren't able to get to every post so direct support issues are generally best going through EA Help directly.
That said, I do see you've already tried reaching out a number of times and although the situation has not changed since your earlier thread, I did want to try clarifying the situation a bit more here.
I am informed that the account does not exist. I signed up for a new account using the same email and linked it to my steam account and everything was reset.
This would be at the root of the issue here. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
In this case, it sounds like your old EA account was either disabled due to inactivity or had its email changed by another party.
When you created a new EA account, that no longer had your progress in Apex, as that would still be on the original EA account. You will need to try locating the original account and then re-linking your Steam account there instead of this brand new EA account to try recovering any progress.
We cannot make any changes or discuss account details on the forums, so for this you will need to speak with the support team directly, as you've been trying. I would try speaking with them to locate and/or recover the old account, rather than speaking with them about missing Apex content, as fixing the first issue should help with the second.
If you create a new case here and select Game Support > The EA app > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take another look.
