Hi I’ve ordered so many apex coins over the space of last week to today and I still have no coins on my account I’ve tried buying gift codes from other places and when I input the codes there fine then they don’t appear in my account, I’ve left emails, I’ve left help reports and still no response what else am I supposed to do? if anyone is going to spend money on apex on Xbox don’t do it, it will only give you the points for £5 spending no more, don’t waste your money I’m nearly £250 pounds down and they still haven’t even bothered to reply it’s mental !

Hey the same thing happened to me last year but thankfully I got my coins back etc, if your on Xbox the best way to buy the coins is to go directly to the Microsoft store on the Home Screen and purchase them from there, when you buy them from the in game store you hardly ever receive them !! Hope this helps for future references !! I learnt the hard way too

Hey @GingerStormzy000,So just to be clear, did you buy all of your Apex coins via codes, or did you also buy some via the Microsoft store directly?If you've bought them all via codes, where did you redeem those codes, exactly?

Yes most of them were bought through the store the other was from a place called shopTO which I have used numerous times before

@GingerStormzy000,For any transactions you've done via either the in-game shop or the Microsoft store directly, you can just reach out to our live support team with proof of purchase and they can make sure that you get your missing coins:https://help.ea.com/en/help-home/?r=1This article shows exactly what they'll need from you so they can make sure you get the coins you're owed:https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/#xboxAs for the codes you've redeemed, did you ever get any errors when you redeemed them? And did you redeem them via your Xbox, or via the EA app?

Hey, Hi happy to see that maybe a real human being is on the other side of that account but I've had the same problem I purchased apex coins on the 11th for 39.99 and 9.99 i only received the ones this I paid 9.99 for I've made 4 cases a 5th is currently in progress and every single one of them said that they were "fixed' but they weren't is there a problem? is there something stopping the support team from simply giving me my coins that I paid for even after I've shown proof of purchase I did buy them via the apex store in the game Not through the Microsoft store

Scammed out of nearly £250 of Apex coins

15 Replies

EA_QueenBee
Community Manager
2 years ago
Hey @GingerStormzy000,

So just to be clear, did you buy all of your Apex coins via codes, or did you also buy some via the Microsoft store directly?

If you've bought them all via codes, where did you redeem those codes, exactly?
callumseanbush
2 years ago
Hey the same thing happened to me last year but thankfully I got my coins back etc, if your on Xbox the best way to buy the coins is to go directly to the Microsoft store on the Home Screen and purchase them from there, when you buy them from the in game store you hardly ever receive them !! Hope this helps for future references !! I learnt the hard way too
GingerStormzy000
Seasoned Newcomer
2 years ago
Yes most of them were bought through the store the other was from a place called shopTO which I have used numerous times before
EA_QueenBee
Community Manager
2 years ago
@GingerStormzy000,

For any transactions you've done via either the in-game shop or the Microsoft store directly, you can just reach out to our live support team with proof of purchase and they can make sure that you get your missing coins:

https://help.ea.com/en/help-home/?r=1

This article shows exactly what they'll need from you so they can make sure you get the coins you're owed:

https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/#xbox

As for the codes you've redeemed, did you ever get any errors when you redeemed them? And did you redeem them via your Xbox, or via the EA app?
donthateswirvy
2 years ago
Hey, Hi happy to see that maybe a real human being is on the other side of that account but I've had the same problem I purchased apex coins on the 11th for 39.99 and 9.99 i only received the ones this I paid 9.99 for I've made 4 cases a 5th is currently in progress and every single one of them said that they were "fixed' but they weren't is there a problem? is there something stopping the support team from simply giving me my coins that I paid for even after I've shown proof of purchase I did buy them via the apex store in the game Not through the Microsoft store
EA_QueenBee
Community Manager
2 years ago
Hey @donthateswirvy,

Have you been reaching out to live support via email? It might be worth reaching out via a chat instead if you can. It might go a bit faster. If you don't see an option via our support site, try selecting different problem categories; it should pop up eventually.
donthateswirvy
2 years ago
Yeah I have I’ve made 6 cases on my problem every time my case file says “fixed” my apex coins still aren’t deposited into my account it’s frustrating very frustrating kral rindo just told me to see if I can go through Microsoft support and see what they can do ea is just not helping
EA_QueenBee
Community Manager
2 years ago
@donthateswirvy,

I'd reach out to our support via a chat. It's the easiest way to make sure that you get your Apex coins. I don't believe Microsoft are able to add them themselves; I imagine they'll send you our way again instead.
donthateswirvy
2 years ago
I tried a chat already like every time I try the submit button just turns grey and do I just keep making cases until ea just feels like giving me what I paid for?
EA_QueenBee
Community Manager
2 years ago
@donthateswirvy,

Could you try "I need help with my hacked account" as your problem? That never fails to give me an option to start a chat.

If the chat buttons greys out after that, could you send me a screenshot of what you exactly see?