Forum Discussion

evren2

5 years ago

Treasure pack: can't buy!

Unable to buy treasure packs! Help! I don't wanna miss out!!!

EzyHawk

Hero

5 years ago

@evren2Could you please explain?
Have you tried to use another payment option and/or made sure that your card is not disabled for "Wordwide Payments and/or Online Payments." i know some banks disable this and you have to manually activate this.

TheKaBuS

5 years ago

@EzyHawk
BS answer, did you even take a look at your own game?
look below

https://answers.ea.com/t5/Bug-Reports/Cant-buy-treasure-packs-to-catch-up/m-p/10013218#M48999

EzyHawk
Hero
5 years ago
@TheKaBuS Hello there TheKabus, firstly its not an BS Answer but a question to verify its not an issue from his end with the bank, paypal etc.

Secondly, I do not work for EA and i'm only a volunteer. but yes i do keep track on issues to be able to help users as much as i can.

However keep in mind that issues with payments and/or accounts may be different between users duo Platform, Region, Payment gateway and more.
- TheKaBuS
  5 years ago
  @EzyHawk This is bug with a button that is not working, it can never be related to "bank, paypal etc"
  as i said if you would open the game and see the menu youd understand, ill attach screen shots for more info
  - EzyHawk
    Hero
    5 years ago
    Thanks, I will verify the issue here and with some other champions/heros