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vhong88212's avatar
vhong88212
5 years ago
Solved

Unlinking origin from steam deletes game progress

I contacted ea support to remove my origin account from steam to play apex legends through steam since all my friends play it there, but they responded that all the game progress I've made will be deleted. ????????

I've spent way too much time and money on this game to earn an heirloom which I still didn't get any but a single mistake logging into the wrong account leads to all my game progress being deleted just doesn't make sense to me. 

Did anyone find a way around this? I just don't get what they were thinking when releasing apex on steam

  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi @Typhosaurus, 

    I'm afraid we don't have a way to look into account issues here on Answers HQ. I can really only suggest getting in touch with the EA Help team so they can take a look and see if there's anything they can do to help with this. 

    You can find more information on how to set up a case with them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead. 

    /Kent

9 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @vhong88212, 

    I'm a bit confused on what's happening. Your game progress should carry over from Origin to Steam as long as you connect it with your EA Account. When you first log into the game on Steam it should have prompted you to connect it with an EA Account. Did that not happen for you? 

    /Kent

  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    5 years ago
    @EA_Kent I wonder if it is actually because the player Id would possibly be different. When steam runs the name you have is totally different if you have not named it the same. System may be confused with unlinking.

    That or they may have assumed or he had told them he was on console trying move to steam at which point the progress is gone.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @E9ine_AC 

    Hmm, I'm not sure. As far as I know the difference in player ID between Origin and Steam shouldn't cause a problem because of the way the account system is set up. I'm wondering if maybe the wrong account was linked up somehow. 

    /Kent

  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    5 years ago
    @EA_Kent Yea i figured it would sync it to be same. Player name to me is quite odd and to me could cause few issues as the system reads this name most likely as well as the Id number maybe. I would un sync mine to try it but I own like 400 legendary or more. lol
  • vhong88212's avatar
    vhong88212
    5 years ago

    This is what they've sent me

    When we delete a persona from your account, you will be able to link it to another account, but your in-game progress will not transfer over. That means you’ll lose access to all entitlements, games, memberships or subscriptions, and in-game purchases that are associated with that persona. You will also permanently lose all game progress. If we delete a persona on an account you use to play FIFA, and that persona is still set as active in the web or companion app, you will lose access to the companion and web app entirely on your account. If we delete a persona on an account you use to play Apex Legends, you may have issues with Battle Pass leveling, item unlocks, and other errors.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @vhong88212 

    Ah, I see. This is a limitation of the account system, I'm afraid. Because of the effect it has with some games, Apex Legends included, the team may not be able to unlink the accounts.

    /Kent

  • Typhosaurus's avatar
    Typhosaurus
    5 years ago
    @EA_Kent wrote:

    @vhong88212 

    Ah, I see. This is a limitation of the account system, I'm afraid. Because of the effect it has with some games, Apex Legends included, the team may not be able to unlink the accounts.

    /Kent

    So there's no way to fix this? My friend unlinked my account when I was away and linked it to my new one, but apparently he didn't realize it'd delete all my ig purchases.... Which.... Was hundreds of dollars.... And I'm desperately trying to get everything back. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Typhosaurus, 

    I'm afraid we don't have a way to look into account issues here on Answers HQ. I can really only suggest getting in touch with the EA Help team so they can take a look and see if there's anything they can do to help with this. 

    You can find more information on how to set up a case with them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead. 

    /Kent

  • shannonclever's avatar
    shannonclever
    4 years ago

    I might be late to this but i think after 6 months you can link it back up to the original one you had at the start and your progress will be there.

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