Forum Discussion

Attekan's avatar
2 days ago

Want to rebind my steam to a new EA account.

[RU Removed, EN only here plz. Title edit also - EA_Barry]


On English

I have an old EA account linked to Steam, and I have lost access to my email. I want to unlink it from Steam (I can log in and play through Steam). And I want to link a new one (this EA account) to my Steam account so that I can buy EA coins (BP, etc.). Or is it possible to log in through Steam with this account (the new one)?
When I try to unlink the old account according to the instructions, it says that it requires unlinking with a proposal to receive a letter by email. I repeat, access to email and the old EA account is lost. I can only log in through Steam.

Support writes that they have provided little data for recovery, although I will be satisfied with the ability to simply change the account to a new one, help :(
I indicated the IP address (it hasn't changed during all this time), indicated the old linked email and the dates of access (I think this is compelling evidence)

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey Attekan

    If you no longer have access to the email address registered to the EA account, you'll want to reach out to our support team directly so they can help update those account details. We are unable to make any changes here on the forums.

    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look. 

  • After two requests to the support chat, I lost the function "chat with us"

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Attekan 

    You can also try resuming a previous case through your case history page, otherwise you can also log out of the account and select Continue without logging in when you're starting a new case. 

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.36,110 PostsLatest Activity: 4 hours ago