What to do if your Apex Legends account got banned or suspended

Hello,

I know I could be deemed as a spammer at this point. I want to clearly state that I deny using any cheats, scripts, macros, or hardware designed to provide an unfair advantage. I have only ever played Apex as a casual player.

My account received a permanent ban with the reason listed as “Competitive Advantage / Gameplay Enhancement.” Unfortunately this classification is very broad, and because no further details are provided it makes it extremely difficult to understand what might have triggered the detection.

Because of this, the lack of transparency has been frustrating. If I knew what specific software, behaviour, or system interaction triggered the ban, I would at least be able to understand the situation or explain the context. However, without that information it is impossible to meaningfully dispute the decision. In my appeals I attempted to provide as much context as possible regarding my system and software, including tools such as Throttlestop, my mouse software, and my network configuration. None of these are intended to interact with Apex or provide any gameplay advantage.

For reference, I previously documented my timeline and details here: Original Post Link

At this point I understand that the appeals process may be complete. My intention with this post is simply to document the situation and express that greater transparency in ban explanations would help legitimate players better understand what occurred.

Thank you everybody for reading. I am leaving this here in case the ban wave is investigated later and I may have a chance to get my account back.

Please don't merge this post with the ban thread - if this post goes out of forum rules, please disable the comments on it.

Thank you,
Aki