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Mr-Stove-Oven's avatar
Mr-Stove-Oven
5 years ago

When I start apex, it crashes and restarts my pc

I recently updated my system from a zen5 1600x to a zen5 5600x with a new motherboard and a new SSD. I downloaded a fresh copy of windows 10 and reinstalled all of my programs and got everything runn...
GaGanork's avatar
GaGanork
5 years ago

@wolf109909 Internet is working super good but the restarting thing makes me go mad :'(

wolf109909's avatar
wolf109909
5 years ago
@GaGanork Do you own any other game that utilizes EAC?(like titanfall2)
If those games have same issue then please try to reinstall EAC
  • generalmajorah's avatar
    generalmajorah
    5 years ago

    @wolf109909I own Titanfall 2 on steam and it launches fine but this had me thinking that EAC could still be part of the problem.

    When I launch EAC on its own from the Apex directory, my PC still crashes. It could just be that Apex is loading up in the background and causing the crash. Do you mind launching EAC in a similar way and letting me know if Apex Legends loads up afterwards?

  • wolf109909's avatar
    wolf109909
    5 years ago
    @generalmajorah Thanks for the information! Indeed this might because of EAC in this case: ttf2 and apex utilize basically the same engine framework but with different EAC levels. Sadly I'm not home and the apex is not installed on my Macbook. I will download the game on a virtual machine and boot into it to give it a try when it finishes.
  • wolf109909's avatar
    wolf109909
    5 years ago
    @generalmajorah Fun fact! Apex is installed on my Windows OS so I just tested it on the virtual machine directly:
    You're right, it seems like EAC launcher will call steam with an
    -eac_executablename "R5Apex.exe" and launch the game from steam.
  • generalmajorah's avatar
    generalmajorah
    5 years ago

    I managed to find a fix. My RAM's factory clock is 3200 mhz, I dropped it down to 2133 mhz and dropped the voltage from 1.350V to 1.200V. I used to crash before even reaching the main menu but now played a quick five minute game and spent some time on the training course with no problems so far.

    UPDATE: this did not end up working reliably but something else did. I updated my BIOS four days ago and have yet to crash again. My motherboard is TUF GAMING X570-PLUS (WI-FI).

    If you have access to another game with EAC like Fortnite or Fall Guys, try launching it and see if you crash in a similar manner. If it does, your problem might be coming from interaction with outdated BIOS and Apex's anti-cheat service. 

  • wolf109909's avatar
    wolf109909
    5 years ago
    @generalmajorah That's amazing! this should be a temporary fix. But since the original post of this thread passed all benchmarks and stress tests, this could be a problem related to how apex initialize something. anyways, hope this gets to the bug reports.

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