Forum Discussion

Seasoned Novice

2 months ago

Solved

EA WHY AM I BANNED :(

Literally just got the game!!! And I got banned, i haven't used the bs zen, i haven't used no cheats, half the people getting banned arent even doing anything wrong!! Unban my account please!!

EA_Lanna
2 months ago
Hi Noktru,

WHY THE HELL AM I BANNED! CAN I PLEASE GET AN ANSWER WHY IM BANNED!!

I'm sorry, we won't know why you've been banned. Here on the EA forums, Community Managers won't know about your ban or be able to make changes to it. If you'd like to know what we can and can't do, check out this guide:

What EA staff here can help with

There is a team that cares for players with bans. They can take a look into this for you if you feel there's been a mix-up with things. You can reach them by sending in a ban appeal. Use the steps in this guide to learn how to fill out the webform to submit one:

Get information on EA Account locks, bans, and suspensions

- EA_Lanna

Noktru

Seasoned Novice

2 months ago

BRO I PAID $70 PLUS TAX FOR THIS GAME AND IM BANNED. WHY THE HELL AM I BANNED! CAN I PLEASE GET AN ANSWER WHY IM BANNED!! IM SO UPSET

sltcrek1
Seasoned Newcomer
2 months ago
Your banned for game enhancement on PC steam and your clean 100% ? welcome to the club take a look on X & Reddit
EA_Lanna
Community Manager
2 months ago
Hi Noktru,

WHY THE HELL AM I BANNED! CAN I PLEASE GET AN ANSWER WHY IM BANNED!!

I'm sorry, we won't know why you've been banned. Here on the EA forums, Community Managers won't know about your ban or be able to make changes to it. If you'd like to know what we can and can't do, check out this guide:

What EA staff here can help with

There is a team that cares for players with bans. They can take a look into this for you if you feel there's been a mix-up with things. You can reach them by sending in a ban appeal. Use the steps in this guide to learn how to fill out the webform to submit one:

Get information on EA Account locks, bans, and suspensions

- EA_Lanna
- Noktru
  Seasoned Novice
  2 months ago
  I wish they would reply to my support ticket. Been waiting 3 days now.
  - EA_Lanna
    Community Manager
    2 months ago
    Hi Noktru,
    
    I hear you. If you've already popped in an appeal through the web form, then you've done the right thing and just need to keep an eye on your email. The TOS team handles each appeal on a case-by-case basis; some take longer than others as a result. It may take some time, but they will send you a response as soon as they can once their investigation is done.
    
    If it's taking more than 10 business days, without an email from the address: mailto:noreply@ea.com. The support team won't have any insights or updates they can share about your ban appeal, but they may be able to check in on it, purely to confirm if it is with the Terms of Service team to give you some peace of mind that it did reach the right team.
    
    - EA_Lanna