removing and re-pricing the item after purchase?

Hey there Aviswolf​ 

Can I ask what platform you're playing on as you've tagged quite a few here in the post. 

If playing on EA app I would recommend getting in touch with EA Help so they can look into this for you as unfortunately we can't investigate purchase or account issues here on the forum. You can do so by following this link here:  Contact EA Help

If you made the purchase on Steam, Playstation or Xbox you will need to get in touch with their customer support so they can look into this for you.

Its on the xbox.   Xbox virtual assistant has me going in circles, and the live chat stays on " average wait 5mins youre next"

1. I tried contacting ea an they told me that i have to go through the forum for it to be picked up by someone. Look ill be real, im 42 and play a few times a month with my son. I have very little knowledge of these procedures and it seems they've made it as difficult as possible to contact anyone that will actually help you in the vein of me just giving up.

" I wlill really appreciate if you report the issue on the below link:

https://forums.ea.com/category/battle field-6-en/discussions/battlefield-6- general-discussion-en

Any updates will be posted directly on the forums where you report the issue. The community managers will review it there. If they decide to make an exception for your case, they will mention it in the thread, and you can contact us back "       

This is the respinse from ea.   And still haven't managed to reach a person on xbox

Aviswolf​ 


I totally understand the situation and I get that it would be frustrating. 

I do want to apologize for the incorrect information you were given here, I will be passing this on to ensure it doesn't happen again.

As I mentioned in my post below as this was purchased on Xbox it unfortunately has to go through their customer support as they were acting as the "online retailer" for the purchase. Only they can help with it.

Again I apologize for the incorrect information that led you here but I do hope you're able to get this sorted out with Xbox and if you need help with any other issue please make sure to let us know and we'll do what we can to help.

This is xbox response.

"3. Next practical steps

Given:

There is no separate Battlefield Lights Out order in your Microsoft order history (because you used accrued currency),

The purchase was more than 24 hours ago, and

Your credits were removed but the pack stayed locked and then repriced,

this fits the pattern of an in‑game entitlement problem. At this point, only the game’s publisher can review and correct the unlock or adjust your in‑game currency balance on their servers.

From the XBOX side, you’ve already done everything that can affect it (using the right account, restarting the game, and allowing time for processing). I’d recommend taking note of:

The exact time and date (28 October, around 3pm),

The original price (300 credits) and the new price now shown, and

Any screenshots of the Lights Out pack showing as locked after your credits were deducted,

and then using those details when you speak to the Battlefield support team so they can investigate the entitlement on their side."

It seems its just easier to keep bouncing people until they get bored and fed up then just give up.

Xbox has no way of tracking how i spend my ingame battlefield coins or trading purchases brought from the ingame battlefield store.

How are they ment to help? Only ea has the ability to look into my ea account see what I've brought with those battlefield  coins when I brought them and the fact that I have missing coins and content.

Xbox can only help with purchases that go through my Xbox account yhrough order history. and bank card.  These ingame purchases with *BF* coins have never done that.