removing and re-pricing the item after purchase?

terryavis0193​ 


I totally understand the situation and I get that it would be frustrating. 

I do want to apologize for the incorrect information you were given here, I will be passing this on to ensure it doesn't happen again.

As I mentioned in my post below as this was purchased on Xbox it unfortunately has to go through their customer support as they were acting as the "online retailer" for the purchase. Only they can help with it.

Again I apologize for the incorrect information that led you here but I do hope you're able to get this sorted out with Xbox and if you need help with any other issue please make sure to let us know and we'll do what we can to help.

1. I tried contacting ea an they told me that i have to go through the forum for it to be picked up by someone. Look ill be real, im 42 and play a few times a month with my son. I have very little knowledge of these procedures and it seems they've made it as difficult as possible to contact anyone that will actually help you in the vein of me just giving up.

" I wlill really appreciate if you report the issue on the below link:

https://forums.ea.com/category/battle field-6-en/discussions/battlefield-6- general-discussion-en

Any updates will be posted directly on the forums where you report the issue. The community managers will review it there. If they decide to make an exception for your case, they will mention it in the thread, and you can contact us back "       

This is the respinse from ea.   And still haven't managed to reach a person on xbox

Its on the xbox.   Xbox virtual assistant has me going in circles, and the live chat stays on " average wait 5mins youre next"

Hey there terryavis0193​ 

Can I ask what platform you're playing on as you've tagged quite a few here in the post. 

If playing on EA app I would recommend getting in touch with EA Help so they can look into this for you as unfortunately we can't investigate purchase or account issues here on the forum. You can do so by following this link here:  Contact EA Help

If you made the purchase on Steam, Playstation or Xbox you will need to get in touch with their customer support so they can look into this for you.