Forum Discussion

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    18 days ago

    There are long wait times at the moment. An advisor will respond when your place in the queue comes up. While you're waiting, it would be good to check with your bank. Typically, the message you received is due to an issue with the card.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    18 days ago

    You'll need to open a case with an advisor to see if they can help with this. Please go here and scroll to the bottom of the page. Click the "Contact us" button to get a case opened.

  • joyboynika01's avatar
    joyboynika01
    Seasoned Newcomer
    18 days ago

    I don't think there is a problem with my card issuer i am from morocco I really wanna buy from the ea app not from steam please help me

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Hi there. It would be best to try a different card or contact your card issuer to so they can tell you why it was rejected.

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