Can't open Jedi: Survivor using Xbox game pass on pc

Question

Every time I launch I get "Failed to launch game" , "An error on our end caused the launch to fail, try again a little later."

I have already tried reinstalling both the EA app and the game as well as my Xbox app, I have also cleared the caches for the EA app AND checked to make sure direct x was up to date and not missing anything and don't know what else to try at this point.

I'm on windows 10 and also have literally played other games on EA not too long ago so this don't really add up.

0_0

ea_mplsnow · Answer

Hey RyeBread3945​,&nbsp;
Sorry to hear that there's been difficulty launching the game. It sounds like you've already tried a couple of solid troubleshooting steps.&nbsp;
If you haven't already, please give the steps below a try:&nbsp;

Disconnect from any VPN services
Add Star Wars Jedi: Survivor, the EA App, EA background services, EA-related .exe files, and the Xbox app as exceptions to anti-virus software and Windows firewall/defender. Specifically, the following:&nbsp;

EABackgroundService.exe
EAConnect_microsoft.exe
EADesktop.exe
EALocalHostSvc.exe

Disable overlays, including in-game overlay within the EA App
Clear the Xbox App's cache
Close conflicting background applications
Repair the EA App and Star Wars Jedi: Survivor, and run both as administrator&nbsp;

Let us know if the error persists after trying the above. Thanks!&nbsp;

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Can't open Jedi: Survivor using Xbox game pass on pc

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