As the title says, EA Desktop does not load the friends list but displays a message that says "An error occurred and your friends list could not be located. Try again soon.". This has been happening for a long time and I have always used Origin for this reason. Now to use EA Play with Xbox Game Pass I’m forced to use EA Desktop but I can’t see nor add friends. Everything works perfectly on Origin but on Origin I can’t use EA Play. How do I make my friend list appear? I tried:- Format- Clean up the friends list completely- Having my friends send me the friend request again. It works on Origin but nothing comes on EA Desktop.

I also am having this very same issue. Support chat told me to log the bug on the bug reporting page but unfortunately you can't select the EA App as a product. I can see my friends in the origin app. My friends who also have installed the EA app can see me online and see their friends list. However, I cannot see my friends list. I get the message: "Something went wrong and we couldn't locate your friends list. Try again in a bit." After reading this thread and seeing this problem has been going on for over a year it does not make me feel good that this will get fixed. Now ea has decided to kill origin and replace it with this app in the very near future. They literally need to get this fixed now.

Seems like many of us still have this issue. I logged this last year on ticket 94432574 and was not resolved.Now you have retired Origin many of us are unable to connect with friends to play multiplayer games that we have licences for.Personally, I have built a brand new machine with a fresh install of Windows 11 and the problem still occurs. It would seem hence to be an account problem and not a build issue. I will log a fresh ticket with help.ea.com but their lack of a fix last December/January does not inspire confidence.

I only have this account and will not create a new account.If EA create one for me and give me the licences that I own on it, that would be satisfactory, but I would lose connection with many acquaintances who I play with but don't know personally.The EA support system is worse than ever. I could not find a way to log a new call related to the EA app. Eventually I got through to a chat window by clicking on Account/ Recovery and then /chat. That seems to be the only way of creating a ticket. They said they would log the bug with the EA App team and for me ' to keep an eye on twitter' or some such. Surely they should be taking care of the call that I logged?Since I already did log this over a year ago, and they still have not fixed it I don't know if they ever will. So, we are unable to play games that we paid for. Is this permanent? If so, I will be collating this information and passing it on to reporters at well-known gaming publications.I will give EA a week to do something about it.

Hi @DanielGrec, I want to double check what is causing this problem for you. The first thing that we can try is to launch Origin, log in with your account and check if the friends list is appearing for you. Give it a go and let me know the result.

Friends list doesn't load in EA Desktop app, but works on Origin.

22 Replies

DanielGrec
4 years ago
UPDATE
I have created a new account and the friends list works. I however want to use my main account because I purchased games
EA_Jason
EA SPORTS FC™ Team
4 years ago
Hi @DanielGrec,

I want to double check what is causing this problem for you.

The first thing that we can try is to launch Origin, log in with your account and check if the friends list is appearing for you.

Give it a go and let me know the result.
The_One_True_Su
4 years ago
Is there any update to this,
I have been having the same issue for over a week now,
Friends list wont load in the EA App. they do work in the origin app but I am forced to used the EA app for gamepass/Ea Play
I have tried the following:
- App recovery
- Disabling firewalls
- Trying to connect on a different network
- uninstalling reinstalling the application
so far I have had no luck and am completely unable to play any games via the EA app with Friends which is unacceptable when I'm paying for a service.
Danielgrecprova
4 years ago
You can't do anything. It's a bug. i talked on Twitter and we got that nothing is possible. you should empty the friend list but you can't and they can't too. just create a new account for xbox games pass only.
Kalanur
3 years ago
@EA_Jason Hasn't this been fixed yet?
When I log into Origin using my EA login I can see all my friends
When I log into EA App (Beta) with the same login it can't find my friends list
When I play a EA play game on Xbox SX (same account but linked to Xbox Live) like NFS Heat for example then I can't see my friends, except for one. But they can see me.

So it's impossible to play those EA play games together with friends. Will this ever be fixed?
Equinandre
3 years ago
Same problem for me. I tried everything and the problem is still here..
ThePurpleBrit
Seasoned Rookie
3 years ago
I've waited months. Reinstalled app because of xbox gamepass and the friends list still isn't there. Same error. I refuse to make another account. EA needs to fix this and stop ignoring it!!!!
jmmontoro
New Traveler
3 years ago
EA Desktop left beta and is set to replace Origin in less than 3 months, but this is still happening.
Cloth_Ears
3 years ago
Seems like many of us still have this issue. I logged this last year on ticket 94432574 and was not resolved.
Now you have retired Origin many of us are unable to connect with friends to play multiplayer games that we have licences for.
Personally, I have built a brand new machine with a fresh install of Windows 11 and the problem still occurs. It would seem hence to be an account problem and not a build issue. I will log a fresh ticket with help.ea.com but their lack of a fix last December/January does not inspire confidence.
DanielGrec
3 years ago
@Cloth_Ears What? That's a real shame. that means that we will lose all games too on our main accounts...