Re: [FIXED] "The app crashed unexpectedly" error in EA app since Feb. 7, 2024

I am also having this issue! Spent the last 30 minutes restarting my computer, going through task manager and closing every ea tab I see, running as administrator, etc. Crash report just keeps popping up, and I just want to play my game ☹️

Same thing. I've spent 15 minutes troubleshooting this to no avail. Making me think EA servers are down.

Just trying to play the sims 4 and now the EA app keeps saying it’s crashing. I have tried everything and even went to Twitter and I’m not the only one experiencing this so it must be on EA’s end! It was working fine earlier when it was offline but now all of a sudden after the ‘maintenance’ fix it’s not working for a multitude of people! 

@TeypettsYeah, having this exact issue. Started happening an hour ago and EA support couldn’t provide any help. 

I am also facing this same issue. It keeps crashing & I keep getting this same error. I am using the app on Windows.

Won't load up for me either, I got the same notification. But it loaded for my sister. I don't understand why it will load for her but not me, my internet is at full bars 

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) EA App Crashes
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 07/02/2024
Summarize your bug The EA App keeps crashing over and over again. I have uninstalled, reinstalled, ran as administrator, cleared cache, fixed combability with windows and restarted my windows pc multiple times and it still won't open at all. I can't launch my game any other way and I need help. Any advice or general knowledge will be helpful.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to launch EA App and it breaks down immediately.
What happens when the bug occurs? The game crashes.
What do you expect to see? A fully launched app so I can play my game.

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Hello, The EA App keeps crashing over and over again. I have uninstalled, reinstalled, ran as administrator, cleared cache, fixed combability with windows and restarted my windows pc multiple times and it still won't open at all. I can't launch my game any other way and I need help. Any advice or general knowledge will be helpful.

facing the exact same issue and tried everything really weird

Dealing with the same issue; I've tried to completely reinstall the EA App and it stills gives that same error. 

i'm glad i'm not the only one !

I have had this same thing since yesterday. Yesterday, I downloaded Flash Player to play Papa's Bakeria directly on my laptop, and it totally crashed the EA app. It's not working and I tried everything that was recommended. I am helpless and I'm on the verge of crying...

It's happening to me, too. I've followed all of the suggested steps on other threads, and nothing is working. 

Having this issue too I assumed it was some CC I had but no . The sims 3 works fine but not sims 4

This happened to me too and I spent 3 hours trying to fix it.  The fact that it is happening to all of us makes me think it is on their end.  I have tried a clean boot, uninstalling and reinstalling, making sure Windows is up to date, drivers are up to date, I cleared the cache.  Ran it as administrator.  Nothing works.  Please let us know what's going on!

I'm experiencing the same problem, but while trying to fix it, I found that the app doesn't crash when I log into my other account. However, I'm certain that I haven't been banned or done anything wrong. So now I'm just very confused.

steps dont work app still crashing.

Same getting same message and uninstalled reinstalled the windows app...is there any other way to play our games?

I'm having the same issue and it started today.  Every time I open the app it crashes and tell me something went wrong and needs to send a crash report and restart.This is infuriating because we can't play any games from that app if we are not connected. I tried reinstalling, cleaning cash and all the other solutions I could find and nothing works. Please fix this EA!

EA ID/Username: Anika30

Timestamp for when the issue first occurred (date/time): 6:30 pm Feb 7

Country/Region where you're in: Canada

Exact text or screenshots of error message (if any): https://gyazo.com/0505150be5a8c21a834d1fb62fd81d78

Error message (if any): App crashed unexpectedly, we ran into a problem, restart app.

When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?): as soon as I double click the icon to open the app

What is the current version of your EA app (check here on how to see this): Can't do that cause the app does not even open
*Edit: if you can't open the client, you can't check this. That's okay!

me too ☹️ seems like it's only doing it to some people

Same thing happening to me too. It's unbelievable how awful this entire EA app is. Nothing but trouble since they first launched it. Incredibly frustrating.