Re: "There's a problem with your download"/"Something went wrong" EA app Error - '24

The last 3 months I've been trying to get help from EA support for the Sims with no solution. I am giving up as of this moment because that's ridiculous.

Hi @ferbiej33, 

I know this has been frustrating to deal with. I just wanted to reach out and see if you're able to give this another shot when you've got the chance. We think we might have been able to get this sorted out for you. If you're still having any trouble please let me know. 

I appreciate you bearing with us while we're working on getting this fixed, and I apologize for the trouble this has caused for you. 

@EA_Kent 

hello, I'm willing to give it one more try. I'm only free until 5 est today and all day tomorrow

@ferbiej33 

Thank you! Please try installing The Sims 4 one more time whenever you're able. Let me know how it goes once you've had the chance to give it a shot. 

@EA_Kent its downloading, what did you do magic man. 

@ferbiej33 

Thank you for letting me know! 

I'm glad to hear it's working for you now. Thanks again for bearing with us while we've been working on getting this fixed. 

@EA_Kent thank you for helping, I really was giving up today 

@EA_KentIs this a universal fix? I've been trying to download Sims 4 since the 27th of December and just given up at this point. Feels like the money I've spent on 41 addon packs is going to waste

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) b098f249-d319-49b9-9168-f3116d516c73
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 27.12.23
Summarize your bug Sims 4 wont download and error's
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try and download the game
What happens when the bug occurs? The download errors after staying on preparing for around a minute
What do you expect to see? The game and my 41 addons to download

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This has been happening since the 27th of Dec, still having this issue now. Other games download perfectly fine but Sims 4 is the only game i cant download. The drive I'm installing on has over 800GB of space remaining. I have no clue what else to do after trying:

Fells like I've wasted my money

Hi @edeN_exe, 

Would you mind giving it another shot when you have the chance? Please let me know if you're still running into the same issue as before. 

Thanks! 

@EA_Kent  All downloading now, thank you so much. Finally stress free with a very happy girlfriend now ❤️

I can´t dowload the new update. It tells me something is wrong and to try later. I have restarted my computer, cleared the cache and tried running the app as a administrator. Nothing works. I was going to try and repair the game but can´t find an option. 

Product: The EA app
Platform: PC
Error Report ID (learn how to create an Error Report ID in the sticky post) cab10c14-4592-437e-9b36-0193b01f7668
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 02/10/2024
Summarize your bug Star Wars Battlefront 2 will not download, nor open via Steam.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to download the game
What happens when the bug occurs? The download gives me an error after staying on "Preparing..." for around two minutes
What do you expect to see? The game....

Could you work your magic for me @EA_Kent 🤓

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 10/02/20024
Summarize your bug I cant downlod game because of issue that asks me to try to download game in a few minutes/ Nothing helps to fix it. Reinslalling launcher also/
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I have no idea
What happens when the bug occurs? Endless preparation to download, which finishing by an issue
What do you expect to see? Sucсessfull download of the game

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I have no idea how to fix it. I uninstalled an app and installed it again. I cleared cache and it also didn't help. Changing the address of downloading three times also didn't help.

@Беда Probably I have to add that the game I'm trying to download is an Apex Legends.

Product: The EA app
Platform: PC
Error Report ID (learn how to create an Error Report ID in the sticky post) db47fb34-9329-4135-b41e-3009001b0400
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 02/10/2024
Summarize your bug Any game cannot be downloaded. 
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to download the game
What happens when the bug occurs? The download gives me an error after staying on "Preparing..." for around two minutes (There's a problem with your download)
What do you expect to see? Download starts succesfully

Why I pay money for EA Pass and cant use it? I already tried everything (Clearing cache, different drives, reinstall EA APP, lower my UAC in Widnows, limit download speed in Ea app, etc) etc) @EA_Kent 

Hi, i've got absolutely the same issue. 

Product: The EA app
Platform: PC
Error Report ID (learn how to create an Error Report ID in the sticky post) db47fb34-9329-4135-b41e-3009001b0400
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 02/10/2024
Summarize your bug Any game cannot be downloaded. 
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to download the game
What happens when the bug occurs? The download gives me an error after staying on "Preparing..." for around two minutes (There's a problem with your download)
What do you expect to see? Download starts succesfully

Why I pay money for EA Pass and cant use it? I already tried everything (Clearing cache, choose different drives, reinstall EA APP, lower my UAC in Windows, limit download speed in Ea app, etc) etc)

Same issue! I can't get anything to download on EA App. I have NEVER had issues like this on any other platform. I try to download anything, and it says preparing for a few minutes, then boom download error. I have tried every troubleshoot step on the internet and nothing worked. THIS IS INSANE!

Glad i'm not the only one. Was really looking forward to playing F1 23. Shame.

I keep getting download errors when trying to install Madden 24, I tried downloading Madden 22 and it worked fine. I've tried clearing my cache but that did not work. Any other tips appreciated.

I just subscribed to EA play and I can´t install Madden 24. I can install every other game that I purchased and have on my library, but I can´t instal the ea play games. It keeps saying preparing and then says that there is a downloanding error

Same here. Can't install Madden 24. Stuck preparing, the the same error everyone has bene getting for years it seems. Cleared caches, disabled IPv6, every supposed fix available here, reddit and anywhere else. Nothing.

Hi Guys, I am trying to download the game from the EA app but not able to download it. If some one have the fix let me know. Because I cannot let my money get wasted. EA I don't know how to will ask money to people when the application is only not running where we cant download the games.