Censorship issues and solutions to account ownership issues.
I don't have access to my old email. The account is over 10 years old. | EA Forums - 13122218
Hi guys!
I'd like to raise a potential issue that's clearly present in EA product support. I'll use my example as an example. I'm not insulting anyone; I'm being constructive in this dialogue. My goal isn't to violate the forum rules, but rather to adhere to them.
I came here because EA previously suggested I resolve the issue through the forum if I can't resolve the issue with EA products using the native tools.
I've been a user of EA products for over 13 years. An old and loyal friend of EA. One fine day, EA introduced a rule requiring email verification by sending a code. This hadn't happened in 13 years, and I would have been caught off guard. Since I registered over 10 years ago, my email address has naturally changed, and I don't remember the information I provided.
EA's CHAT tools ask me to answer 8 questions, which they believe confirm account ownership. But somehow, the chat keeps telling me there are discrepancies, and I don't know the reason for this. But there is other evidence!!!
(Block 1) Other evidence includes: 1. Videos and photos from my games, going back 10 years. 2. EA files on my PC going back 10 years. 3. EA games on my Steam account, which includes Steam purchases of EA games.
(Block 2) So you understand, the support chat asks me to provide them with the following information: my date of birth, what games I've purchased, when I last logged in, what EA services I've used, and what other shared accounts I have with other companies.
I don't understand why Block 1 isn't enough to prove ownership of the disputed account? Why do I post on the forum, get blocked, banned, and write that I'm creating an unfriendly atmosphere. My inquiries about the text they found unfriendly have received no response.
I view my ban as a tool of censorship used to punish undesirable and inconvenient users of EA Products. There have been no responses. It's up to the EA user community to judge. Please provide screenshots.
Account security is important to us.
When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.
If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any help.ea.com page to start a new case.
