I received a message from an EA support representative, and they mentioned the following:
We have to have very strict account linking policies to help combat account hacking. I understand there are many people that don't have access to old accounts. I wish we had a better way to help recover these. Unfortunately, people will need to pass the current verification process we have in order to recover their account.
While I understand the need for strict account security, the current verification process is simply not working for a large number of players, and here’s why:
These factors make it nearly impossible for us to pass the verification process. EA needs to come up with an alternative solution for cases like ours, where we simply cannot provide the requested details. All we’re asking for is a simple unlinking of old EA accounts, allowing us to link our current PSN/Xbox profiles to new accounts. It's not a complicated request, and it would solve the issue for the majority of players affected by this problem.
Totally agree.
Simple, just allow people to unlink all possible account, basically clean the table. I see benefit for EA to do it like this also..
What a ridiculous response from EA. If a console is linked to an 'account' that clearly says it's disabled, then it should be simple for someone to say 'Huh. That isn't a recoverable account.' and unlink it. No one is hacking anything using 'disabled(stringofgibberish)@ea.com'. The end users having to beg, cajole, and use workarounds like new EA accounts and XBox/PSN tags because the company refuses to get off the hill it wants to die on is unacceptable.
I'm pretty sure that EA guy you were replying to on my post deleted all of your comments you left. Nice way for them to "Hide" the facts about how many people are having this problem.
Good catch. I got a private message saying my replies were considered off-topic, and that if I keep posting in your thread, further action could be taken against my account.
Here’s what he wrote:
Hello,
I removed your response linking to the megathread about unlinking accounts. The thread you had responded to was for a different issue. So, this was off-topic and needed to be removed. Just wanted to let you know in case you noticed it missing.
Thanks
and
Please stop responding in this thread. It is off topic. If it continues, we're going to have to action your account. Again, this is a different issue since they are dealing with an account they do not own.
To add to this problem. It isn't nearly impossible it IS impossible to use their current recovery policy.
their current recovery policy requires 5 pieces of info. Origin accounts didn't require that during signup so tons of these accounts only have maybe 2 pieces (first name and email) I was able to confirm this by seeing my actual dead account on a system that was still logged in.
No phone number, last name etc. Couldn't change anything or see my purchase history because it requires 2FA to view. They also forced 2FA on those accounts because I sure didn't activate that, effectively a forced deadlock. EA purposely locked us out and then changed the policy to make it impossible to fix. This is absolute an EA screw up.
