EA Support is a waste of time

I am seeing this as well.

My Madden league has been "temporarily unavailable" for the past six days. I have opened a case and chatted with "advisors" who assure me the problem is being worked on, but then immediately close my case with "no fix available." Now I get a message saying I have already initiated a support request in a different browser (I haven't) so I can't even ask for an update. 

Basically the underlying message I'm getting is that all the time I've spent building my franchise is lost, and EA does not care. So essentially, if I recreate everything from scratch, the exact same thing could happen at any time and I'll again be at the whim of nonexistent support.