How can I get a refund

Can't even turn my players and dribble on the ball. No chance ever buying another fc game o3 khan worse then my 90 gk lol. Like what is the point of a 93 if he worse then a 90 l. Lol like he's 93 for a reason or you guys don't understand 93 out of 100 is supposed to be top rated not been out preformed by a fkn 90 rated player. I reckon my 5'3 tilo would be a better gk