Preorder by August 26th deal

I preordered fc 26 on the 26th of august on the xbox app. And it told me i owned the game and i was not told my payment didn’t go through and it asked me for approval of purchase which i accepted. I logged on to my xbox today to discover that the game said i didn’t own it and then i preordered it again. It obviously didn’t go through yesterday on the app which is really annoying considering i miss out on rewards. Is there anything you can do?? please help