'Connecting to UT not possible at the moment'

After 2 entries in ultimate gauntlet 3 during my next entry where I won game 1, lost game 2 the round 3 game would not progress regardless of if I won the game or lost. During my 3rd round game I would get disconnected during the game and returned to the matchmaking screen where I could play round 3 again as if the game was never played.

However, even if I won the match and completed it / forced a quit from my opponent. The game would not count and kick me out of ultimate team completely where I would have to load back in again. This started on the 30th October. The issue remained when I attempted the same mode on the 31st. Other modes such as squad battles were working normally.

On November 1st, the issue continued so I decided to go into a gauntlet round match and quit the game by closing application. The hope was that this would end my current gauntlet entry and allow me to start a new one. As I reloaded the game I found I could not even load into Ultimate team completely. If I tried I would receive the error message 'Connecting to ultimate team is not possible at the moment. You will now be returned to the main menu'.

This error message appeared all day on November 1st (and still as of now) even after sharing my complaints to EA through an online chat and forums (where I found others with the same issue) EA have given no response or solution about this case. An online EA agent suggested it to be my system software or ISP issue. However, I cleared my PS5 console cache, rebuilt the database and attempted to load into UT using my phones hotspot. None of these steps solved the issue. I have also deleted and reinstalled the FC 26 game on my PS5 which also did not solve anything.

I used my second account and loaded UT on FC 26 and this was successful. The second account had no team created until today. Also the second account is on the same console as the account I can’t load UT on. This confirms the problem to be an EA account issue and not an internet or software issue of the console. Another thing to note is that after the failed login to UT. I am unable to open the companion or web app as both claim I am signed in on another device even though this is not the case. After 3 hours the companion app does allow me to log back in which I discovered late evening of November 1st after just waiting.

This bug has caused me to miss key SBC’s for the Lewis Skelly objective and also meant I was unable to continue playing the gauntlet or squad battles modes over Saturday. This is no fault of my own and EA must make an effort to compensate players who could not do SBC’s or earn rewards in gauntlet, squad battles, champions, rivals games due to being locked out of UT mode.

Here are other players also experiencing this issue:

I haven't been able to get into ultimate team | EA Forums - 12869002

connecting to ultimate team is not possible | EA Forums - 12869421

UNABLE TO CONNECT TO ULTIMATE TEAM | EA Forums - 12861643

Fix this issue! Its been 4 DAYS | EA Forums - 12869051

Ultimate Gauntlet 3 problem | EA Forums - 12861310

account problem | EA Forums - 12868086

Guys if you see this post please like it and comment to make sure EA are aware of this issue. This is happening to multiple players on multiple platforms and EA claim to have made note of it but have not yet even addressed this issue or any player concerns despite the numerous posts about this issue.