Ultimate team will not load?

Just to make sure, did he try connecting using a mobile hotspot instead of his normal connection?

EA_Aljo​ he has tried what you have suggested and it hasn’t worked he still cannot access ultimate team

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As a test, have him change his connection to use a mobile hotspot. Restart the console and try again.

EA_Aljo​  is it not possible to get a phone number or some sort of direct contact to make this easier please ?

EA_Aljo​ hello if you read my messages , he has already tried all this , it’s nothing to do with his switch or the router he has tried all of these things your going to suggest it’s the same story !! everything else is fine , he has played a game of seasons last night it’s just ultimate team , it just freezes on the stadium background the picture is right there on the forum 

Hi there. Let's see if power cycling your modem/router and Nintendo Switch will help. For the modem/router, unplug it for 2 minutes, then plug it back in.

For your Switch, hold down the power button until the menu pops up. Then, choose Turn Off. Wait at least 30 seconds to turn your console on. Then try playing again. 

Let me know what happens. Thanks!

It freezes just before the menu screen loads up